At Modern Lux Furnitures, customer satisfaction is important to us. If you are not satisfied with your purchase, please review our return and refund policy below.

Returns

You may request a return if:

• The product delivered is damaged or defective

• The product delivered is different from what you ordered

Return requests must be made within 48 hours after delivery.

To qualify for a return:

• The item must be unused

• The item must be in its original condition

• The item must be returned with all accessories and packaging

Non-Returnable Items

The following items may not be eligible for return:

• Products that have been used or damaged by the customer

• Customized or special-order furniture

• Items returned after the allowed return period

Refunds

Once the returned item is inspected and approved:

• A replacement product may be provided, or

• A refund may be issued where applicable

Refunds will be processed through the original payment method or an agreed alternative.

Delivery Costs

• Delivery fees are non-refundable unless the return is due to our mistake (wrong or defective product).

How to Request a Return

To request a return or refund, contact us with your order details and photos of the product.

📞 Phone: 0740 151253
📧 Email: sales@modernluxfurnitures.co.ke
📧 Orders: order@modernluxfurnitures.co.ke

📍 Location: Utawala, Along Eastern Bypass, Rubis Petrol Station